Business process outsourcing in Bulgaria


Settling down a Business Process Outsourcing (BPO) solution in Bulgaria, has been proved to be the most successful way to minimize your operating costs and maximize your revenue. Apart from adding value to your business and increasing your productivity, a customized BPO solution can bring in the extra revenue and undivided attention needed to develop your core competencies.

Our BPO services are designed to stimulate business growth and maximize potential. Whatever your peripheral needs are, ranging from management of all your important data to trouble shooting technical problems to develop specific software project, our BPO services cover all specifics allowing you to concentrate on your major business goals. Our innovative technologies and strategic implementation system further ensure that the highest possible quality standards are maintained.


Flammen Ltd. offers Business process outsourcing services across various verticals

bpmofferings Business process outsourcing


We offers specialized BPO solutions for a wide range of vertical-specific processes. Our client-centric solutions bring about greater flexibility, higher operational effectiveness and low operating costs through process assessment, process standardization and process re-engineering. We offer BPO support along the following verticals:

  • Technical Support
  • Back Office Support
  • Virtual Assistance
  • Database Management
  • Customer Support
  • Product Support
  • Remote Infrastructure Support
  • Inbound/Outbound Call Center Services
  • Software Development
  • QA and Testing
  • HR services

In addition to the above we also provide IT Helpdesk Services, Financial and Accounting Services, and Law Services.


Why to choose Flammen?

At Flammen Ltd., before embarking on any project, we first provide our clients with a clear and precise idea of how our BPO solutions can enhance their productivity and reduce costs through our specialized processes of assessment, standardization and re-engineering. Built on a foundation of process and domain expertise, our BPO solutions are guaranteed to bring about a marked improvement in your bottom line.

keydiff Business process outsourcing

Here are our differentiators:

  • Provision of well-defined BPO processes
  • Availability of robust call center technologies
  • 24x7x365 call center support
  • Major cost reductions
  • Effective BPO solutions for varying software development and support needs
  • Advanced processes maximizing high returns on investment
  • ISO 27001 standard for Information Security Management
  • ISO 9001 standard for Quality Management System


Why to choose Bulgaria?

  • Lowest tax rates in EuropeBulgaria takes pride of the fact that even in this hard times in terms of economics and politics, Bulgaria still remains the country with the lowest tax rates on income in Europe. Legal and natural persons enjoy the flat rate of 10% on their income.
  • Very fast and hassle-free incorporation process – The procedure of company registration in Bulgaria is the fastest and the cheapest within Europe. It only takes 3-5 days for the Commercial Register to officially incorporate a new company.
  • Economical, fiscal, political and bank stability – Bulgaria managed to keep its overall stability over the last years due to the many restrictions conducted by the Bulgarian Government. Being a member of the International Currency Board, the Bulgarian currency is considered much safer than the unified EU currency. The Bulgarian Lev is pegged to the EUR currency and its rate is always exactly 1 BGN = 1.95583 EUR. In addition, by strictly controlling the expenses of the state budget, the Bulgarian economy is indicating a steady growth every year. Most of the biggest European banks are presented in Bulgaria and the whole sector is indicating a very good liquidity and profit which contributes for the stability of the banking system and the more and more favourable conditions that it has to offer to citizens and business.
  • Strategic geographic location – Bulgaria is located in the South Eastern part of Europe, very close to its door to Asia. It has prone to the Black Sea and two main ports – Varna and Bourgas. The climate is very favourable for all kind of agriculture and tourism.
  • Bulgaria has a good infrastructure, multilingual smart and well educated young professionals who got a strong cultural affinity with western Europe.


Join our extensive list of satisfied clients from around the world. Contact Us now with your business specific need and we will get back with a comprehensive BPO model that is sure to maximize your business potential.